At FASHAND, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we offer a refund or exchange within 7 days of receiving your order. Please review the following guidelines to understand our refund process:

1. Eligibility

1.1. To be eligible for a refund, your item must be unused, unworn, and in the same condition that you received it. It must also be in the original packaging with any tags or labels still attached.

1.2. Certain items, such as personalized or custom-made products, may not be eligible for refunds unless they are defective or damaged.

2. Refund Process

2.1. To initiate a refund or exchange, please fill out our returns and refund form which you will need to provide your order number and details of the item you wish to return.

2.2. Once your return request is approved, we will provide you with instructions on how to return the item to us. You will be responsible for the cost of return shipping, unless the item is defective or damaged.

2.3. Once we receive your returned item and verify its condition, we will process your refund or exchange as soon as possible. Refunds will be issued to the original method of payment.

3. Refund 4-7 working days.

3.1. Please allow 4-7  business days for your refund to be processed and credited to your account. The timeframe may vary depending on your payment method and financial institution.

4. Exchanges

4.1. If you wish to exchange an item for a different size, color, or style, please indicate your preference when contacting customer service. Exchanges are subject to availability.

5. Damaged or Defective Items

5.1. If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund, depending on the nature of the issue.